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Privacy Policy

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Privacy Policy


Last Updated: July 2026

GIOSTAR, the Global Institute of Stem Cell Treatment and Research (“GIOSTAR,” “we,” “us,” or “our”), operates https://giostarmexico.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site. By accessing or using the Site, you agree to the practices described in this Privacy Policy.

Information We Collect and Use

When using our Site, we may ask you to provide certain personally identifiable information (“Personal Information”), including but not limited to:

  • Name
  • Email address
  • Telephone number
  • Country of residence
  • Health-related information voluntarily provided
  • Any additional information submitted through our contact or consultation forms

This information is used solely to:

    • Evaluate your eligibility for treatment at GIOSTAR locations.
    • Respond to your inquiries.
    • Schedule consultations.
    • Provide customer support.
    • Improve your experience on our Site.
    • Communicate with you regarding our services.

Communications

We may use the contact information you voluntarily provide to respond to your inquiry, evaluate or coordinate requested services, provide customer support, and communicate with you about your interaction with GIOSTAR Mexico.

We will send promotional or marketing SMS communications only when you have separately and expressly opted in to receive them. Consent to receive marketing SMS messages is not a condition of purchasing goods or services, scheduling a consultation, or receiving medical treatment.

SMS Communications and Mobile Information

When you expressly opt in to receive SMS communications from GIOSTAR Mexico, you may receive recurring text messages regarding consultation scheduling, appointment coordination, patient follow-up, customer support, service information, educational content, promotions, special offers, and other marketing communications from GIOSTAR Mexico.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. After you submit an opt-out request, you may receive one final message confirming that you have been unsubscribed. You will not receive additional SMS messages unless you provide consent again. For assistance, reply HELP, call +1 (619) 866-6000, or contact us at [info@giostarmexico.com](mailto:info@giostarmexico.com).

We may collect and retain your mobile telephone number, SMS consent status, opt-in source, date and time of consent, and messaging activity for the purposes of administering our messaging program, maintaining consent records, responding to inquiries, and honoring communication preferences and opt-out requests.

We do not share, sell, rent, or provide your mobile telephone number, SMS opt-in information, or messaging consent to third parties, affiliates, or lead generators for their own marketing or promotional purposes.

We may disclose mobile information to service providers that help us operate our messaging program, such as telecommunications and technology providers, solely as necessary to deliver messages and support the program. These providers are not authorized to use your mobile information or consent for their own marketing or promotional purposes.

Your SMS consent applies only to communications from GIOSTAR Mexico and is not transferable to any other business or brand.

 Log Data

Like many website operators, we automatically collect information that your browser sends whenever you visit our Site (“Log Data”), including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Pages visited
  • Date and time of your visit
  • Time spent on pages
  • Referring website
  • Device information
  • Other diagnostic and analytical data

We may use trusted third-party analytics providers, including Google Analytics, to better understand website usage and improve our services.

Cookies

We use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance the user experience.

You may configure your browser to refuse cookies; however, some portions of the Site may not function properly.

Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your Personal Information.

Although we strive to use industry-standard security practices, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any changes will become effective immediately upon posting the updated version on this page with a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically. Continued use of the Site following any modifications constitutes acceptance of the revised Privacy Policy.

When required by applicable law, we may notify users of material changes via email or through a prominent notice on our website.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Phone: +1 (619) 866-6000

Email: info@giostarmexico.com